Owner Handover and Customer Service Software

Vela Systems Owner Handover and Customer Service software automates processes associated with turning over finished construction to owners and then manages any post-handover customer service issues. Leveraging Tablet PCs for issue tracking and signoff, Owner Handover allows field personnel to focus on driving owner satisfaction and accelerating project handover during final closeout. Customer service features allow representatives to track issues that arise post handover, compare them to the final Punchlist, and task them as work orders to subcontractors and vendors.

Owner Handover Benefits

• Accelerate the closeout and handover process for owners, tenants and other occupant groups. Allow occupancy sooner.
• Enhance satisfaction and responsiveness to owner/tenant needs through a consistent, accurate and auditable approach to service/repair work during post-handover.
• Improve client responsiveness by accurately tracking issues reported during the warranty period.
• Ensure integrity of construction work during the warranty period.

Owner Handover Capabilities

• Creating, tasking and tracking of work issues to be completed and/or corrected per owner/tenant request prior to occupancy that does not expose issues found during the construction phase.
• Customer service management of non-warranty issues.
• Manage and schedule work to be completed or corrected post-handover.

By using Vela Systems software for construction, punch, and owner walkthroughs, CMC compressed the project timeline, improved visibility into quality of the work, and provided a very high level of professionalism during the process. Our customers were very impressed.

- Rick Pena, Project Manager, CMC Group