The seventh true-or-false statement from Philip B. Crosby's Quality Is Free is “Zero Defects is for manufacturing companies only.” As I mentioned in previous posts, if you haven't already read or answered the 10 statements, please take the time to go back and read them to test your knowledge of the concept of Zero Defects, related [...]
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How to help prevent scant attention by management of a quality program! In the sixth true-or-false statement featured in my Zero Defects in construction blog series related to construction programs and Enterprise Quality Management in the construction industry, the answer to “Zero Defect programs sometimes fail” is... TRUE! Crosby asserts that yes, sometimes, Zero Defect programs or Enterprise Quality [...] The sign of an effective quality management program is where preventive action is the rule and corrective action is the exception. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “A Zero Defects program is a management communications tool.” As I mentioned in my last post, if you have already answered true or false [...] Field teams need the right tools to get the job done right in the field. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Errors are caused by one of three things: lack of knowledge, lack of attention, or lack of facilities.” As I mentioned in my last post, if you have already [...] Formal quality management certification is not a prerequisite to run a quality management program. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Anyone can run a ZD program.” As I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of [...] |
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