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9. “Zero Defects is a worker motivation program.” The answer to the ninth statement in my "Question on Quality in Construction" series is false. Crosby stresses that “…if you think that Zero Defects is a worker motivation concept, you are underestimating it.” As part of a construction company quality program, Zero Defects defines the standards that [...] In summary to my twelve part series on Zero Defects construction programs and Enterprise Quality Management in the construction industry, the answers to the ten statements are below. Please reference any part of the series at any time by clicking on the links at each on the ten statements. Mark in your answers in the right [...] The tenth and final true-or-false statement from Philip B. Crosby's Quality Is Free is “Award programs should give the workers cash if possible.” As I mentioned in my last nine posts, if you have already answered true or false to the ten statements, to test your understanding of the concept of Zero Defects, please read ahead [...] Properly defining and executing a Zero Defects program in construction requires cycles of planning, monitoring, measuring, communicating and improving. The ninth of ten true-or-false statements from Philip B. Crosby's Quality Is Free is “Careful preparation is necessary before launching a Zero Defects program.” The answer to this is TRUE! Careful preparation is necessary before launching a Zero Defects [...] The name of the program itself communicates its primary goal and objective, zero defects. In this eighth installment I'm addressing the next statement from Philip B. Crosby's Quality Is Free: “A successful program must be conducted under the name Zero Defects.” If you haven't already answered the to the IQ test, please take the time to go [...] |
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