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Formal quality management certification is not a prerequisite to run a quality management program. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Anyone can run a ZD program.” As I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of [...] In my zero defects kick-off post, the ten true-or-false statements presented from Philip B. Crosby's Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business test your understanding of the concept of Zero Defects or “ZD.” As Crosby [...] It’s been less than three weeks since, in a past article, I introduced the first construction application for the iPad. So much has changed already in that short time, such as: Over 3 million iPads have been sold, making it by far the most popular device of its kind In the book Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business, Philip B. Crosby presents the following ten true-or-false statements, to test the reader’s understanding of the concept of Zero Defects or “ZD.” As Crosby wittingly remarks, as [...] Point-of-construction data feeds quality management metrics. In The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton assert that measuring business strategy needs to be an integrated balance of both financial and non-financial measures. Generally, it is the finanicial measures that are the well-established and well-adopted metrics, relatively easy to [...] In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton highlight the following seven metrics for service quality measurement in service organizations, to indicate defects in internal processes that may cause customer dissatisfaction, undermine customer retention and promote customer attrition over to competitors: Long wait times Both the iPad and iPad 3G work great for lots of things you need to do on your construction project like tracking issues, accessing documents or running a QA/QC checklist. For $629.00, I bought the iPad 3G + WiFi. Here’s what happened when I opened the box containing my iPad last week: The box (left) is [...] In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton emphasize a critical, but in many cases overlooked, point from the internal business process perspective. Kaplan and Norton highlight that “…the process of deriving objectives and measures for the internal-business-process represents one of the sharpest distinctions [...] At Vela Systems, we’ve been working with contractors and owners to move from ad-hoc “project-by-project” approaches to quality, to putting cross-project quality systems in place. One recent example is with customer Turner Construction. You can read today’s press release or case study for the full story and details. When talking about this with other customers and [...] |
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