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A $20MM project with major leaks or settling may cost $10MM to repair! Only 5% and 10% of contractors today have Quality Programs in place. The goal of my blog post today is to begin to address and raise awareness about some of the key challenges and risk factors that owners and owners’ project and program managers [...] Research conducted by the Construction Industry Institute (CII), the Lean Construction Institute (LCI) and Stanford University found that exposure to defect claims may be reduced through the implementation of formal quality management programs. As an owner, you are a leader in your core business. You take proactive actions in your primary business, like financial services, pharmaceutical [...] As an owner, why is quality important? Unlike construction managers and general contractors, the owner's core competency is not construction – it is our primary business, like financial services, pharmaceutical manufacturing, or home goods retail, for example. However, owners do put a high volume of construction in place on annual basis, including retrofits and renovations to [...] Trade Contractor & Subcontractor Series - Part 2 If you read my kick-off article on setting up a field management "kiosk" in the main job trailer to enable trade contractors to access, update and print field management information, here are ten additional tips for effectively setting up one: Include a large short-cut on the desktop to access [...] 10. “The biggest problem today is that the customers don’t understand.” The answer to the tenth and final statement in my "Question on Quality in Construction" series is false. Crosby states that “…the customer is the customer…”, and in the construction field, the customer is generally the owner or developer, whether public or private, institutional [...] |
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