By Adam Omansky A.M.ASCE, on April 12th, 2010
In the seminal book The Balanced Scorecard: Translating Strategy Into Action[1], authors Robert S. Kaplan and David P. Norton highlight the following seven metrics for process quality measurement:
Process part-per-million defect rates
Yields (ratio of good items produced to good items entering the process)
Waste
Scrap
Rework
Returns
Percentage of processes under statistical process control[2]
The above seven metrics generally relate to the [...]
By Adam Omansky A.M.ASCE, on February 8th, 2010
Progress, Quality, Deviations, Defects and Deficiencies…continued from Part 1 of the "at the point of construction" series
Contractor’s Field Reports. Field reports, also referred to as daily logs and daily details, for contractors and construction managers, are somewhat different than that of the Architect's Field Report. In addition to the areas described on the [...]
