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9. “Zero Defects is a worker motivation program.” The answer to the ninth statement in my "Question on Quality in Construction" series is false. Crosby stresses that “…if you think that Zero Defects is a worker motivation concept, you are underestimating it.” As part of a construction company quality program, Zero Defects defines the standards that [...] Non-conformant work wastes assets. The third statement in my "Question on Quality in Construction" series is: “The cost of quality is the expense of doing things wrong.” And the answer to this is TRUE! Yes, quality is in fact free. The cost of quality is the expense of doing things wrong, or of putting physical work in [...] It is always cheaper to do the job right the first time. In the formative book Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business, Philip B. Crosby presents ten true-or-false statements, to test the reader’s understanding of quality. As [...] In the formative book Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business, Philip B. Crosby presents ten true-or-false statements, to test the reader’s understanding of quality. As Crosby wittingly remarks, as is part of the concept of quality, [...] How to help prevent scant attention by management of a quality program! In the sixth true-or-false statement featured in my Zero Defects in construction blog series related to construction programs and Enterprise Quality Management in the construction industry, the answer to “Zero Defect programs sometimes fail” is... TRUE! Crosby asserts that yes, sometimes, Zero Defect programs or Enterprise Quality [...] |
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