In the book Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business, Philip B. Crosby presents the following ten true-or-false statements, to test the reader’s understanding of the concept of Zero Defects or “ZD.” As Crosby wittingly remarks, as is part and parcel with the concept of Zero Defects, any score with defects or less than perfect indicates the reader’s need to improve.
Answer true or false to the following ten statements, to test your understanding of the concept of Zero Defects. Answers will follow in the coming weeks, plus a ten part series with specific commentary related to Zero Defects construction programs and Enterprise Quality Management in the construction industry.
| Zero Defects Statement |
True |
False |
| 1. Zero Defects is a worker motivation concept. |
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| 2. Zero Defects needs management support. |
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| 3. Anyone can run a Zero Defects program. |
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| 4. Errors are caused by one of three things: lack of knowledge, lack of attention, or lack of facilities. |
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| 5. A Zero Defects program is a management communications tool. |
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| 6. Zero Defects programs sometimes fail. |
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| 7. Zero Defects is for manufacturing companies only. |
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| 8. A successful Zero Defects program must be conducted under the name Zero Defects. |
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| 9. Careful preparation is necessary before launching a Zero Defects program. |
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| 10. Award programs should give the workers cash if possible. |
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