The sign of an effective quality management program is where preventive action is the rule and corrective action is the exception.
By Adam H. Omansky, A.M.ASCE
The next true-or-false statement from Philip B. Crosby's Quality Is Free is “A Zero Defects program is a management communications tool.” As I mentioned in my last post, if you have [...]
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Field teams need the right tools to get the job done right in the field. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Errors are caused by one of three things: lack of knowledge, lack of attention, or lack of facilities.” As I mentioned in my last post, if you have already [...] Formal quality management certification is not a prerequisite to run a quality management program. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Anyone can run a ZD program.” As I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of [...] The next true-or-false statement from Philip B. Crosby's Quality Is Free is "Zero Defects needs management support." Like I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of the concept of Zero Defects, please read ahead and continue. If [...] In my zero defects kick-off post, the ten true-or-false statements presented from Philip B. Crosby's Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business test your understanding of the concept of Zero Defects or “ZD.” As Crosby [...] In the book Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business, Philip B. Crosby presents the following ten true-or-false statements, to test the reader’s understanding of the concept of Zero Defects or “ZD.” As Crosby wittingly remarks, as [...] Point-of-construction data feeds quality management metrics. In The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton assert that measuring business strategy needs to be an integrated balance of both financial and non-financial measures. Generally, it is the finanicial measures that are the well-established and well-adopted metrics, relatively easy to [...] In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton highlight the following seven metrics for service quality measurement in service organizations, to indicate defects in internal processes that may cause customer dissatisfaction, undermine customer retention and promote customer attrition over to competitors: Long wait times Vela Mobile: iPad is here! Its official! The first construction application optimized for the iPad is now available on the App Store and ready for download. It's designed for use on the jobsite of virtually any kind of construction project. Read more about the capabilities and download it to your iPad now. Check [...] Both the iPad and iPad 3G work great for lots of things you need to do on your construction project like tracking issues, accessing documents or running a QA/QC checklist. For $629.00, I bought the iPad 3G + WiFi. Here’s what happened when I opened the box containing my iPad last week: The box (left) is [...] |
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