The sign of an effective quality management program is where preventive action is the rule and corrective action is the exception.
By Adam H. Omansky, A.M.ASCE
The next true-or-false statement from Philip B. Crosby's Quality Is Free is “A Zero Defects program is a management communications tool.” As I mentioned in my last post, if you have [...]
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Field teams need the right tools to get the job done right in the field. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Errors are caused by one of three things: lack of knowledge, lack of attention, or lack of facilities.” As I mentioned in my last post, if you have already [...] The next true-or-false statement from Philip B. Crosby's Quality Is Free is "Zero Defects needs management support." Like I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of the concept of Zero Defects, please read ahead and continue. If [...] In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton highlight the following seven metrics for service quality measurement in service organizations, to indicate defects in internal processes that may cause customer dissatisfaction, undermine customer retention and promote customer attrition over to competitors: Long wait times In the AIA Practice Management Digest of Spring 2009, in the article “The Cost of Quality: Is “An Ounce of Prevention” Really Worth A Pound of Cure?,” author Robert P. Smith, AIA highlights how the construction industry expresses the relationship between quality and operating efficiency. Philip B. Crosby in Quality Is Free[1] presents the case [...] In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton emphasize a critical, but in many cases overlooked, point from the internal business process perspective. Kaplan and Norton highlight that “…the process of deriving objectives and measures for the internal-business-process represents one of the sharpest distinctions [...] Greetings from Austin, Texas, site of the FIATECH conference. This is our fourth year in a row attending this well-run event. Approximately 250 construction technology enthusiasts have been here for 3 days attending various educational sessions and keynotes following the Fiatech “roadmap” for innovation in construction. Preliminary Survey Results on Barriers and Benefits to Field Mobility [...] The iPad is more than a new way to consume multi-media — it is “…blazing a path to the future of computing…” according to news pundits. The cover story of Wired magazine this month, April 2010, by Steven Levy features the iPad and the revolution of tablet and touch screen computing that has now come [...] Insanity is doing the same thing over and over again and expecting different results. Paper-based as-built documentation is insanity. The digital asset is here. Recently, leading owners, who put a high volume of construction in place on an annual basis, are leveraging the power of Enterprise Field Management solutions and structured Quality Programs, to [...] |
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