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The sign of an effective quality management program is where preventive action is the rule and corrective action is the exception. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “A Zero Defects program is a management communications tool.” As I mentioned in my last post, if you have already answered true or false [...] Field teams need the right tools to get the job done right in the field. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Errors are caused by one of three things: lack of knowledge, lack of attention, or lack of facilities.” As I mentioned in my last post, if you have already [...] Formal quality management certification is not a prerequisite to run a quality management program. The next true-or-false statement from Philip B. Crosby's Quality Is Free is “Anyone can run a ZD program.” As I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of [...] The next true-or-false statement from Philip B. Crosby's Quality Is Free is "Zero Defects needs management support." Like I mentioned in my last post, if you have already answered true or false to the ten statements, to test your understanding of the concept of Zero Defects, please read ahead and continue. If [...] |
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