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Tweet In my zero defects kick-off post, the ten true-or-false statements presented from Philip B. Crosby's Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business test your understanding of the concept of Zero Defects or “ZD.” As Crosby [...] Tweet It’s been less than three weeks since, in a past article, I introduced the first construction application for the iPad. So much has changed already in that short time, such as: Over 3 million iPads have been sold, making it by far the most popular device of its kind Tweet In the book Quality Is Free: The Art of Making Quality Certain: How to Manage Quality - So That It Becomes A Source of Profit for Your Business, Philip B. Crosby presents the following ten true-or-false statements, to test the reader’s understanding of the concept of Zero Defects or “ZD.” As Crosby wittingly remarks, as [...] Tweet Point-of-construction data feeds quality management metrics. In The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton assert that measuring business strategy needs to be an integrated balance of both financial and non-financial measures. Generally, it is the finanicial measures that are the well-established and well-adopted metrics, relatively easy to [...] Tweet In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton highlight the following seven metrics for service quality measurement in service organizations, to indicate defects in internal processes that may cause customer dissatisfaction, undermine customer retention and promote customer attrition over to competitors: Long wait times |
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