In the AIA Practice Management Digest of Spring 2009, in the article “The Cost of Quality: Is “An Ounce of Prevention” Really Worth A Pound of Cure?,” author Robert P. Smith, AIA highlights how the construction industry expresses the relationship between quality and operating efficiency. Philip B. Crosby in Quality Is Free[1] presents the case [...]
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In the seminal book The Balanced Scorecard: Translating Strategy Into Action[1], authors Robert S. Kaplan and David P. Norton highlight the following seven metrics for process quality measurement: Process part-per-million defect rates The above seven metrics generally relate to the [...] In the seminal book The Balanced Scorecard: Translating Strategy Into Action, authors Robert S. Kaplan and David P. Norton emphasize a critical, but in many cases overlooked, point from the internal business process perspective. Kaplan and Norton highlight that “…the process of deriving objectives and measures for the internal-business-process represents one of the sharpest distinctions [...] |
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