Vela Systems: Services

Selected Clients

Customer Service & Support

A Hands-on Approach: Dependable Service and Accessible Support

Vela delivers dependable and accessible Customer Service & Support to meet your business needs. The in-house Vela Customer Service & Support team prides itself in its expert ability to serve a global user base with a calculated methodology and in a timely manner. Vela actively processes and tracks the status of each case, and aims for resolution on the first contact. To supplement customer care via phone, email and live chat, Vela also utilizes online, interactive presentation tools, to transfer knowledge and help you with all of your technical needs. With the ability to view and control your desktop in real-time, experienced Vela support engineers navigate through technical issues with you firsthand. Vela leverages the power of remote computer access tools to accelerate diagnosis and efficiently solve problems without the need for technical explanations from you and your IT team or time-consuming site visits. In many cases, Vela implements solutions automatically via the VelaSync™ synchronization and file transfer tool. Customers may also use effective self-help tools, including FAQs and movies.

Support Forum

An Online Community to Share Vela Best Practices

Vela's Support Forum is a free online "bulletin board", with access granted exclusively to Vela's clients and preferred partners. The goal of the Support Forum is to facilitate communication across the Vela community and to share AEC industry best practices around mobile field administration. Moderated by the Vela Systems Service & Support Team, members from Vela's community come to the Vela Support Forum to read FAQs, post comments, view and participate in discussion threads, respond to polls, recommend new software features, and access other special features. Vela also posts other valuable information, including easy-to-follow tips to help you optimize Vela software on your tablet PC or workstation.

Request Access for the Vela Support Forum by Emailing Support:

Email: support@velasystems.com

Training

A Broad Range of Options Targeted to Your Needs

Vela's Service & Support Team has trained hundreds of users, from site superintendents to company CFOs. Our broad range of training options include in-person group sessions, train-the-trainer sessions, online tutorials , customized mini-movies, and targeted help guides, ensuring that users of all ability levels are comfortable using both the software and tablet PCs in the field and office environments. Users across the full spectrum of software ability learn the key features and functions of Vela in three hours or less. Vela software is designed to be easy-to-learn and easy-to-use, optimized for use on the tablet PC with the stylus or "digital pen". Similarity between the software modules, e.g. field report and punch list, facilitates learning additional modules, as you expand the breadth of your deployment with Vela.

Motion Computing Tablet PC Specific Training Services

Motion Training Services designs and delivers custom training solutions that support the integration of Motion Tablet PCs and Tablet PC applications from the pilot phase through deployment.

http://motioncomputing.com/support/training.asp

Archive Service

Help Control Your Exposure Across Projects

Without Vela's secure audit trail and history of the decision making process from excavations to concealment of work to closeout, stakeholders are exposed to undue professional and financial liability, during construction and post-handover. A powerful claims management tool, Vela's software facilitates accuracy and consistency across project teams – a standard of care critical to the effective documentation of observations, inspections and other field administration tasks. All records are identifiable, dated, retained, searchable, and able to be audited. Resolution of disputes and claims depends upon secure, explicit information and a history of the related decision making process.

Vela Hosting

Class A Support For Your Vela Applications

As part of Vela's software-as-a-service or "SaaS" model, Vela Systems' clients utilize Vela's cost-effective Class A Hosted Solutions, to accelerate the software deployment process and recognize the value of the software immediately. Vela's Class A Hosted Solutions help to minimize the time and resources required by internal information technology groups, limit IT-related capital expenditures for computer hardware and related infrastructure, and enhance the overall security, safety, dependability and connectivity of your Vela applications.

Power Availability Keeps Your Business Connected

Leverage a Class A Data Center with the power infrastructure to keep you running.

Power configured in 2N plus 1 model
Redundant Backup Battery Systems
Diesel-Powered Generators
Rigorous, Regular System Testing
SAS 70 Type II Certification

Protect Your Information in a Secure Class A Facility

Ensure that your infrastructure remains safe and secure.

Ballistic rated exterior, including doors & windows
Double Man Traps force double verification and provides extra secure data center entry
Redundant off-site monitoring of all security systems
Locked Cabinets and Cages

Network Availability Keeps Your Business Connected

Use an IP Network engineered to move Internet traffic at the highest possible speeds.

MultiGig Network Backbone with over 5.4Gbps bandwidth across 4 DataCenters
Tier 1 Backbone Providers - Level 3 GigE, Time Warner GigE, Savvis OC12, AT&T OC12, MCI-Uunet OC12
Fast Ethernet or GigE Connections

Contact Us:

Email Technical Service & Support